Shipping Policy

At Lenka Home, we aim to hope that your orders are delivered to you in a timely and efficient manner. This policy outlines our shipping process, including information on delivery times, shipping rates, and other relevant details. Please review this policy to familiarize yourself with our shipping procedures.

Working Hours

Our team operates from Monday to Friday/9 am to 9 pm PST, excluding holidays.

Shipping Address

Orders are shipped from:
162 Mountain Springs Dr, San Jose, CA 95136, United States

Shipping Costs

Lenka Home offers flat shipping rates for your convenience:

  • Within the US: $3.95
  • International Shipping: $18.95

Regardless of the number of items you order, you’ll never pay more than the flat rate for shipping.

Processing Time

We strive to package and ship your order within 2-3 business days.

Transit Times

  • US Shipping: Expect delivery within 5-7 business days.
  • International Shipping: Delivery times vary, typically ranging from 10-25 business days.

Package Tracking

Once your order has been shipped, you will receive an email containing the tracking number from the shipping company. This allows you to monitor the progress of your package until it reaches your doorstep.

Missing Orders or Change in Shipping Address

If your order is missing products or if there’s a change in the shipping address, Lenka Home will process the request within 1-2 business days. Expected transit times are:

  • US Shipping: 4-7 business days
  • International Shipping: 10-25 business days

Late Deliveries

While most packages arrive on time, delays can occur due to various reasons such as international customs clearance, incorrect shipping address, harsh weather conditions, or issues with building/apartment details. If your delivery is later than expected, please notify us via email at support@lenkahome.com. We will work to resolve the issue within 2 business days.

Customer Support

Should you have any further questions or concerns regarding our shipping policy, feel free to reach out to our customer support team. We’re here to ensure your shipping experience with Lenka Home is smooth.

Lenka Home Contact Information

  • Address: 162 Mountain Springs Dr, San Jose, CA 95136, United States
  • Email: support@lenkahome.com
  • Phone: +1 (408) 317-2988
  • Working Hours: 9 am-9 pm PST, Monday to Friday (excluding holidays)

If you have any questions related to shipping, please contact us by email at support@lenkahome.com.