Cancel An Order
At Lenka Home, we understand that circumstances may arise where you need to cancel an order. We strive to provide a quickly cancellation process for our customers, while also ensuring efficiency in managing our operations. Please review our cancellation policy outlined below:
- Cancellation Timeframe: You may cancel an order within 24 hours of placing it. Once this timeframe has elapsed, the order may have already been processed and prepared for shipment, making cancellation more difficult.
- Cancellation Procedure: To cancel an order, please contact our customer support team as soon as possible. You can reach us by phone, email. Please provide your order number and any relevant details to facilitate the cancellation process.
- Shipped Orders: If your order has already been shipped before your cancellation request, we may not be able to intercept it. In such cases, you may need to wait for the order to arrive and then initiate a return following our Return Policy.
- Refunds: Upon successful cancellation of an order within the specified timeframe, we will initiate a refund to the original payment method used for the purchase. Please allow 2 business days for the refund to reflect in your account.
- Exceptions: Certain products or orders may be subject to specific cancellation policies due to their nature or customization. Please refer to the product page or contact our customer support team for more information.
We strive to process cancellation requests promptly and efficiently to ensure a positive experience for our customers. If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to us.
Lenka Home
Address: 162 Mountain Springs Dr, San Jose, CA 95136, United States
Email: support@lenkahome.com
Phone: +1 (408) 317-2988