Return & Refund Policy

At Lenka Home, we aim to provide a seamless shopping experience, and we understand that sometimes returns or refunds are necessary. This policy outlines the procedures for returns and refunds so that clarity and transparency. Please read the following information to familiarize yourself with our policies.

RETURN POLICY

Lenka Home accepts returns by mail.

Eligibility for Returns

  • Condition: Items must be in new condition.
  • Time Frame: Returns are accepted within 45 days of delivery.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at support@lenkahome.com with the subject line “Return/Refund Request.”
  2. Include your order number, purchase email, and relevant photos of the product in the email.

Return Shipping: Prepaid Return Label

Eligibility: If your return request meets the conditions outlined above, we will provide a prepaid return label. For returns not related to defects (e.g., change of mind, sizing issues), Lenka Home will still provide a prepaid return label. Customers are not required to pay for return shipping.

The customer receives a prepaid return label via email, and downloads and prints it. Customer please package the returned product and send it to the return shipping address: 162 Mountain Springs Dr, San Jose, CA 95136, USA.

No restocking fees:

Returning to Lenka Home, customers will not be charged a restocking fee.

EXCHANGE

Process for Exchanges

  1. Return the original item using the steps outlined in the returns policy.
  2. Once the returned item is received and assessed, we will notify you of its eligibility for exchange.
  3. If eligible, we will promptly send out the replacement item.

REFUND POLICY

Evaluation and Processing

Upon receiving your returned product, we will:

  1. Promptly evaluate the condition of the returned item.
  2. Please allow up to 3 business days for the evaluation process.

Approval and Issuance

  • Approval Notification: If your return is approved, you will receive an email notification regarding the status of your refund.
  • Refund Issuance: We will issue the refund to your original method of payment within 4 business days of approval.
  • Total Processing Time: The entire process, from receiving the returned item to issuing the refund, may take up to 7 business days.

Refund Details

  • Original Payment Method: Refunds will be processed to the same payment method used for the original purchase.
  • Notification: You will be notified via email once the refund has been processed.

Customer Support

If you have any questions or need assistance with the return or refund process, please contact our customer support team. We are here to help you every step of the way.

Thank you for choosing Lenka Home. Your satisfaction is our top priority!

Lenka Home Contact Information

  • Address: 162 Mountain Springs Dr, San Jose, CA 95136, United States
  • Email: support@lenkahome.com
  • Phone: +1 (408) 317-2988
  • Working Hours: 9 am-9 pm PST, Monday to Friday (excluding holidays)